HENRY ENGINEERING
503 Key Vista Drive
Sierra Madre, CA
tel: 626.355.3656
fax: 626.355.0077
AUDIO ONLINE - ABRIDGED MANUAL Version 4.2 c.
1999
Interactive Telephone Information System
1.0 DESCRIPTION
(Audio OnLine is Y2K COMPLIANT)
Audio OnLine requires a
standard DOS ( DOS Ver. 5.0+ recommended) computer. If
the system is to be operating 24 hours a day, 7 days a week, the computer must be
dedicated to running Audio OnLine and nothing else. A
basic 386 PC (up to 4 phone lines) or 486
(over 4 phone lines) with a 40+ MB hard drive is sufficient. If you will be using an existing computer, see
Section 8.0 for more details. If you are
buying a new PC for use with Audio OnLine, buy a basic
486 (or 586) with ISA expansion slots. You
don't need Windows, a mouse, any modems or sound cards.
The monitor can be color or monochrome. NOTE: Audio OnLine CAN operate in Windows 95/98,
however, "Shut Down and Restart in DOS" for best reliability. Audio OnLine has been designed to be functional,
easy to use, and reliable.
| LINE 1 >>>>>> | MSG #2 |
|
| LINE 2 >>>>>> | MSG #3 | |
| LINE 3 >>>>>> | MENU, MSG #1>>>> | MSG #4 |
| LINE 4 >>>>>> | MSG #5 | |
| MSG #6 | ||
| MSG #7 |
In this example, all callers get the
same menu message (#1), which presents six messages from which to choose.
| LINE 1 >>>>>> | MSG #3 |
| LINE 2 >>>>>> | MSG #1 |
| LINE 3 >>>>>> | MSG #4 |
| LINE 4 >>>>>> | MSG #8 |
In this example, each incoming line
has it's own message. No menu choices are
given to the caller. Note that the MSG# does not have to match the Line #.
4 LINES, 2 GOING TO A MENU WITH
CHOICES, 2 GOING TO INDIVIDUAL MESSAGE
| LINE 1 >>>>>> | MENU, MSG #2 >>>>>>>> | MSG #4 |
| LINE 2 >>>>>> | MSG #5 |
|
| MSG #6 | ||
| LINE 3 >>>>>> | MSG #3 | MSG #7 |
| LINE 4 >>>>>> | MSG #7 |
In this example, callers on Lines 1
and 2 hear the menu, which gives 4 choices. Callers
on Line 3 hear only MSG #3; callers on Line 4 hear only MSG #7. Note that MSG #7 can be heard by either callers on
Lines 1, 2 (via menu) or 4.
4 LINES, TWO MENUS
| LINE 1 >>>>>> | MENU, MSG #1 >>>>>> | MSG
#3 |
| LINE 2 >>>>>> | MSG #4 |
|
| MSG #5 | ||
| LINE 3 >>>>>> | MENU, MSG #2 >>>>>> | MSG #5 |
| LINE 4 >>>>>> | MSG #6 |
In this example, Callers on Lines 1
& 2 hear a menu (MSG #1) that offers 3 choices, MSG # 3, 4, or 5. Callers on Lines 3
& 4 hear a different menu (MSG #2) that presents two choices, MSG #5 or 6.
Note that ANY MESAGE can be a
"MENU"; a menu is simply message that tells the caller more messages can be
heard by pushing another button on the phone.
4 LINES, MULTI-LEVEL MENUS
| LINE 1 >>>>>> | MSG #2 | ||
| LINE 2 >>>>>> | MENU, MSG #1 >>>>>> | MSG #3 | |
| LINE 3 >>>>>> | MSG #4 | ||
| LINE 4 >>>>>> | MENU, MSG #5 >>>>>> | MSG #6 | |
| MSG #7 | |||
| MSG #8 |
|||
| MSG #9 |
In this example, all calls are
answered with MSG #1, the "main" menu, which gives choices of selecting either
MSG #2, #3, #4, or #5. If the caller selects
MSG #5, he hears another "secondary" menu, which presents choices of MSG #6, #7,
#8, or #9. If the STAR button is pressed, the
caller will hear the MAIN menu, MSG #1.
5.0
DESIGNING YOUR SYSTEM
The way you set up Audio OnLine is
entirely dependent upon how you want it to function.
Review the examples given in Section 3.1. There
are an infinite number of possibilities, but the basic rules are simple:
1.
Each phone line is answered by the MSG# that is selected for that line in the LINE ROUTING screen.
2.
Any message can be a "menu"; a menu simply gives callers a list of other
messages to select.
3.
Each MSG# corresponds to a button(s) on the phone: e.g., MSG#3 is selected by
pressing the #3 button, etc.
4.
Each MSG# can be used for one message only. (Any
MSG# can be accessed by any phone line.)
5.
Pressing the STAR button always sends the caller back to the MSG# that originally
answered the call.
6.
You can use MSG #'s up to 999.
6.0
OPERATING AUDIO ONLINE
Once messages have been recorded and
the system has been started, Audio OnLine operates automatically. Each incoming phone line will be answered with the
MSG# that is set in the Line Routing screen. If
this message is a "menu", the caller can make a selection by pressing a button
on the phone. The selection can be made
during or shortly after the menu message plays. (It
is normal for there to be a 1-2 second delay before the message begins.)
NOTE:
If this "opening message" is missing (not recorded or accidently
deleted), the caller will hear "The message to answer this line has not been
recorded." If this happens, simply
record a new message to answer the line.
While the selected message is
playing, the caller can "jump" to any other message by pressing other button(s)
on the phone. The caller can always go back
to the opening menu by pressing the STAR (*) button.
If no message is selected after the menu plays, the caller will hear the
"Thank you for calling" message, then be disconnected. If the caller tries to select a message that
doesn't exist, he will hear "Invalid message. Please
try again."
If a caller tries to PLAY a message
while it is being recorded, the system will say "This message is busy. Please try later." (You cannot record &
play the same message at the same time.) This
message will also play if two or more callers try to record the same message
simultaneously. If a caller tries to record a message using the wrong Record Password, the
system will say "Invalid Record Password. Please
try again." If the caller tries to
record a message that has been "protected", the system will say "This
message cannot be recorded."
Audio OnLine operates regardless of
which screen is displayed. It functions with
either the initial MENU, CALL COUNT, or EDIT MESSSAGES screens visible. The CALL COUNT screen shows how many times each
MSG # has played, up to 9,999. Over 9,999,
the screen will display "10K+". This
screen also shows which MSG #'s are active (*=Play, R=Record). The LINE STATUS field shows
which MSG #'s is being played (or recorded) on each phone line. Remember that after a while, the
screen-saver will cause the monitor to go blank. To
recall the display, hit any key on the keyboard.
7.1
EDITING MESSAGES
Messages can be deleted, saved,
reloaded, etc. by using the EDIT screen. Select
EDIT MESSAGES from the initial Menu, type the MSG# of the message you want to edit, then
ENTER. Several editing choices will appear:
To Delete a message: Select
DELETE MESSSAGE. Message will be permanently
erased.
To Save a message off-line: Select SAVE MESSAGE. Message will be saved; it can be reloaded later.
To Reload a Saved message: Select RELOAD SAVED MESSAGES. A list will appear, showing all messages that have
been saved. Select the ARCH#
("Archive") of the message you want to reload, then press ENTER.
To Enter message text: Select
ENTER MESSAGE DESCRIPTION, then type description text.
To Enter Message Passwrd: Select ENTER MESSAGE PASSWORD; enter a number between 1000 and 9999.
To Reset a Call Counter: Select RESET
CALL COUNTER. Call-count for MSG# selected
will be reset to zero.
To Reset ALL Call Counters:
Select RESET ALL CALL COUNTERS. All
MSG#'s call-counts will be reset to zero.
To Exit the Edit screen: Select GO BACK
TO MESSAGE LIST. System goes back to previous
screen.
7.2
SETTING RECORD PASSWORDS
By default, there is a "MASTER
RECORD PASSWORD" for all messages. The Master Record Password allows any message to
be recorded. The Master Record Password is preset to (xxxx). It can be changed to any other 4-digit number
between 1000 and 9999 by using the INSTALL program.
However, if you want callers to have
limited access only to designated messages, you can set a special MESSSAGE RECORD PASSWORD
for any MSG# or group of MSG #'s. To set a special password, use the EDIT screen. Select the MSG # for which you want to assign a
special password, then select ENTER MESSAGE PASSWORD.
Now enter any 4-digit number between 1000 and 9999 that is different from the
Master Password, then press ENTER. This
message can now be recorded only if the caller knows the special Message Record Password
and the MSG #. The MSG Password is displayed
on the right side of the EDIT screen. (If
nothing is displayed, the "default" MASTER PASSWORD is being used for that MSG
#.)
7.3
PRINTING REPORTS
The Call-Count, Edit Messages, and
Saved Messages screens can be printed as reports by holding down the ALT key and pressing
P on the keyboard. All reports print to LPT1,
the computer's printer port.